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  Public Ticket #1214139
HTTP ERROR 500 upon acivating zetra plugin
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  • Micah started the conversation

    Hello,

    When I upload the theme file (via wordpress or ssh) and activate it through wordpress, I get the HTTP ERROR 500. 

    The only way I can stop it is either deleting the theme folder OR the plugin folder. In my case, I deleted the plugin folder to keep the theme. 

    So basically, I can't use the zetra plugin to make changes to the theme itself.

    Thank you

  •  4
    Babar replied

    Hello,
    First of all I'm extremely sorry due to long delay due to some technical cause.

    Kindly share your wp-admin and ftp details because we require to diagnose this issue on your end. As we are not facing this issue on our end.

    Thank you for your cooperation and patience.

  •   Micah replied privately
  • Micah replied

    I just privately sent the credentials.

  •  4
    Babar replied

    Hello,
    Thank you for details.

    But we require ftp or cpanel because we are unable to use ssh ubuntu.
    We are at windows.

    Thank you

  • Micah replied

    If you login to wp-admin, use "File Manager" plugin. It has same access of FTP.

    It's already installed. Just login and click "Final Manager".

    Very self-explanatory.

    Thanks

  •  4
    Babar replied

    Hello,

    My dear we try to used file manager from wp dashboard and error occured after plugin activating. Now we need to edit code files. How can we touch code files at this situation?
    That's why I'm asking separately ftp or cpanel for windows.

    Kindly try to understand it is very necessary to resolve your issue quickly.

    Thank you for your cooperation and patience.

  • Micah replied

    Okay, please try ftp now with the same credentials I provided in private.

    Please hurry, my site is not working at the moment.

  •  4
    Babar replied

    Hello, You provide us your site url previously

    http://198.211.97.150/wp-admin

    and provided ftp details are not relevant to this directory. Because our changes are not applied on this link.

    Kindly provide ftp details relevant to below link
    http://198.211.97.150/wp-admin

    Thank You

  • Micah replied

    The IP in the URL you just posted is the FTP... 

    so..

    ftp://198.211.97.150

    The user name and password are the same from the private message I sent before. 

    For the sake of time, I will send that same information in another private message.

    Thank you

  •   Micah replied privately
  •  4
    Babar replied

    Hello,
    Your provided ftp has empty directory. see at below link for screenshot:
    http://prntscr.com/fnj62x

  • Micah replied

    The error that you caused to happen on my website literally has the filepath in it.

    /var/www/html/wp-content/themes/zetra/

    Click where the arrow is pointing in this picture.

    http://imgur.com/a/NT0LU

    Then follow folder path the comes up from the error message...

    "/var/www/html/wp-content/"

    That will take you into wordpress folder.

    Thank you

  •  4
    Babar replied

    Hello,
    We are unable to edit any file in ftp.kindly assign editing permission.
    See at link
    http://prntscr.com/fnkh0y

    Thank you

  •  4
    Babar replied

    Hello,
    You are using 1.0 version of theme whereas updated version is 1.1

    Kindly update your theme to avoid any inconsistency.

    Further let me know if any issue appear after theme and plugins update.

    Thank You

  • Micah replied

    I fixed my site after it being left broken for more than 24 hours.

    I have provided you the correct permissions for FTP. That was my fault.

    Please just have this fixed tonight. This endeavor has went on for too long. (over week)

    Also, I downloaded a fresh copy from themeforest and it still shows 1.0.

    Thank you

  •  4
    Babar replied

    Hello,
    First of sorry for long delay due to local holidays.

    We asked about ftp file edit permission 5 days before but yet you have not responded about that matter.
    We are unable to edit any file in ftp.kindly assign editing permission. See at link http://prntscr.com/fnkh0y

    This permission is very necessary to resolve your issue. So, please cooperate with us to fix your issue.

    Thank you

  • Micah replied

    READ MY LAST RESPONSE. WTF!?!

    "I have provided you the correct permissions for FTP."

    GOD DAMNIT WTF IS WRONG WITH YOU?!

    I've already warned you. If it's not fixed by tomorrow, I'm doing a creditcard charge back for selling defective software.

    Thank you

  •  4
    Babar replied

    Hello,

    My Dear when we try to edit your code file through ftp then we are unable to edit due to some restrictions. see at below link of screenshot for your better understanding.

    http://prntscr.com/fq26xk
    Now tell me that how I resolve your issue without editing any code file? tell me

    If possible then share your cpanel details. This issue take hardly 10 minutes to resolve. So kindly cooperate with us.

    Thank you

  • Micah replied

    Please try again.

    Thank you

  •  4
    Babar replied

    Hello,

    Your issue has been fixed now.

    Further let me know if you face any other difficulty to use this theme.

    Thank you

  • Micah replied

    It works now, thank you.

    I have one further issue with the theme. Not sure if you want to open a new ticket or not.

    When viewing the cart, the listed products that were added don't show variations.

    So if they were to buy 5 shirts (for example) from the same product but selected different colors... it would only show 5 shirts. (nothing else).

    Is there something in this blocking my attempts to show this information on the cart table?

  •  4
    Babar replied

    Hello,

    Kindly mention your issue with help of screenshot for better understanding.

    Thank you

  • Micah replied

    Hello,

    Sure, no problem.

    Here is the screenshot of the cart page in Zetra.

    http://imgur.com/RuZRAS7

    Here is the screenshot of another theme's cart page. The 2 red boxes shows what I need in Zetra.

    http://imgur.com/zEFIwMU

    Thank you

  •  4
    Babar replied

    Hello,

    Your requirement has been forwarded to our development department. We will let you know once they give any response.

    Thank you for your patience.

  • Micah replied

    Okay sounds good. Any idea how long it may take?

    I may have to switch to a different theme until it is. =\

  • Micah replied

    Hello,

    I had to recover from a backup.

    I went to install theme and that same issue is happening.

    Could you login via the same ftp from before?

    Thank you

  •  4
    Babar replied

    Hello,
    Which issue is happening kindly mention the issue.
    And in previous ticket you asked for cart product issue So, it is impossible at this time according to theme mechanism. Can you show us that theme url for example in which this feature is using.

    Thank you

  • Micah replied

    HTTP Error 500 after activating the plugin.

    By again I mean the error this thread is named after.

  •  4
    Babar replied

    Hello,
    your provided login info is not working for us.
    Kindly provide working details to resolve this issue again.

    Thank you

  • Micah replied

    Nevermind.

    I have decided to buy a new theme with more support.

    Sorry